A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.

​– Deep Nishar

Work History:

AVSANT, Richardson, TX – May 2022 – Present

AVSANT is a B2B role at a startup focusing on designing and implementing custom audiovisual solutions to higher education, government, and corporate clients with a vision for robust yet intuitive user empathetic design language. This agile lean startup culture provided a hybrid role drawing on my diverse capabilities with responsibilities spanning project management, business analytics, program management, product management, and design skillsets.  

• Defined product strategy by creating and maintaining a product roadmap defining key milestones including a customer project portal, business & department KPIs, onboarding of tableau visual analytics, implementing a workflow management system, implementing agile ceremonies & frameworks, and defining product scope.
• Documented intuitive human centered user stories for the design & engineering teams, generated scope of work documentation, and interviewed stakeholders, customers, and end users to define design requirements for 180+ projects generating over 16 million in revenue.
• Protected shareholders from millions of dollars of potential loss through implementation of risk management procedures, documentation, & templates.   
• Guided 15+ digital feature releases through design thinking feature meetings with the CEO of CoordinateHQ to review wireframes and suggest product feedback based on internal and external customer user personas.
• Spearheaded a 400% project velocity improvement by aligning engineering scrum software implementation & service delivery waterfall hardware installation for large projects with tough constraints.
• Wrote 100% of the organization’s job description documentation for all company roles, and created a scalable project management framework.
• Improved average project profitability from 10% to 30% by collaborating with department heads to create and document business processes and procedures for employees.
• Reduced punch list items 80% by onboarding a client-facing project portal and collaborating with the director of engineering to utilize the API for Tableau data ingestion.
• Implemented strategy for post-project NPS surveys, leading to over 3 million dollars in new referral business in 2024.
• Implemented a retrospective P&L and lessons learned process too improve business process of the cross functional team.

Nissan Motor Acceptance Corporation, Irving, TX – February 2022 – May 2022

Analyst 2/ Tableau Subject Matter Expert

Senior Project Manager / Academic AV Integration Product Owner

• Held Tableau Training sessions for the group and 1:1 training sessions for the 19 other analysts on the team.
• Interviewed stakeholders to translate needs to requirements, create MVPs, and prioritize the backlog of over 2,000 analytics reports requiring retirement, consolidation, or transition.
• Collaborated on Kanban & Agile sprint planning to help prioritize the most impactful reports first for finance lending risk assessment.

Comcast Effectv, Englewood, CO – September 2019 – February 2022

Business Process Effectiveness Analyst – Tableau Developer

• Automated the workload of 6 laid-off analysts by translating Excel reports into tableau dashboards.
• Defined product requirements for tableau dashboards, created user story documents, and engineering requirements for the data science & data governance teams, and visualized the completed SQL datasets into interactive tableau dashboards for the stakeholders.
• Increased the speed of all data analytics reporting from once-per-week manual MVP Excel dashboards to once-per-hour autonomous SQL-powered tableau dashboards.
• Achieved 80% weekly user engagement of 300+ tableau dashboard users by editing and embedding tutorial videos and feedback forms.
• Incorporated Tableau’s usage analytics and stakeholder interviews to determine which dashboard pages needed updates and bug fixes.
• Acted as an internal product owner (B2B) managing the “traffic team” analytics tools and acting as the voice of the customer.

Dish Network – Sling TV, Englewood, CO – June 2018 – September 2019

Business Operations Analyst 2 – SlingTV Command Center

• Prevented churn on 80% of outdated Roku users with an upgrade campaign after researching developer documentation to identify the OpenGL version as the root cause of a failed A/B test adding Widevine.
• Influenced agile product management release cycles to track and report on the product life cycle for all 20 SlingTV App platforms in Jira.
• Lowered incident resolution time by 50% by creating incident management thresholds, documented procedures, and software shortcuts by building and populating an intranet knowledge base site for the team.
• Decreased average incident response time by 10 minutes by translating complex technical procedures into scalable workflows and training documentation through implementation of a digital knowledge base, Kanban task boards, and service tickets.
• Guided product management testing through customer interviews, social media analysis in Sprinklr, and A/B test monitoring for alpha and beta app releases.

Certifications & Courses

Atlassian

• Earned Jira Fundamentals Badge.
• Currently working on Atlassian Certified Associate Jira Software Essentials Certification.

OSHA

• Earned OSHA 10 Certification.
• Currently working on OSHA 30 Certification.

Microsoft

• Microsoft 40364 – SQL Database Fundamentals Course Completion Certification.
• Microsoft 098-365 – Windows Server Administration Fundamentals Certification.

Udemy

• Become a Product Manager course – Instructed by Cole Mercer & Evan Kimbrell.
• Advanced Product Management: Leadership & Communication – Instructed by Cole Mercer & Evan Kimbrell.
• Advanced product management: Vision, Strategy & Metrics – Instructed by Cole Mercer & Evan Kimbrell.
• Microsoft Excel – Data Analysis with Excel Pivot Tables – Instructed by Chris Dutton of Maven Analytics.
• Microsoft Excel – Advanced Formulas & Functions Course – Instructed by Maven Analytics.
• Master Course in Tableau for Business Intelligence – Instructed by Jamie Fry.
• Data Manipulation in Python: a Pandas Crash Course instructed by Samuel Hinton of the SuperDataScience Team.
• SQL – MySQL for Data Analytics and Business Intelligence by Instructed by 365 Careers.

Colorado Christian University

• Computer Science 101 course – Python Programming (Post Undergrad Elective).
• Undergraduate certificate in Project Management.

Education:

Colorado Christian University, Englewood, CO – Graduated May 2018

Seth Graduated Suma Cum Laude with a 3.95 GPA while working full time

Skills & Software